You may return or exchange an item within 30 days from the date of purchase for a full refund, as long as the item is returned in its original condition*.
*The product(s) must be unworn/unused – in its original packaging still in the same brand new condition as when the item was originally received.
Python Huntress reserves the right to refuse any return merchandise that does not meet the above requirements. We do not offer price adjustments or rainchecks. To request a return or exchange, simply email us at email@example.com.
Damaged & Defective Items
Please email a digital image of the damage or defect, along with a clear description of the problem, to firstname.lastname@example.org. Once the damage or defect has been verified, action (in the form of replacement, refund, or account credit) can be taken. If the damage or defect cannot be verified, the item must be returned to Pythonhuntress.com for inspection.
If the box the products arrive in is damaged, you must save the merchandise and the original packaging it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
PLEASE BE AWARE: Products that are made of exotic skins are more sensitive to the elements including UV light, heat, humidity, liquids and oils. Expect your product to change in color over time. That is completely normal and adds to the uniqueness of your one of a kind product.